Legal Framework
Terms & Policies
Privacy Policy
Effective Date: January 1, 2026
Data Controller: PolarisVectorm, Calle Acebes 3, 3 A, Madrid, Spain.
PolarisVectorm ("we," "us," or "our") is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD"). This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website or engage our web agency services.
1. Data We Collect
We may collect the following categories of personal data:
- Identity Data: Name, surname, and any information you provide via our contact form.
- Contact Data: Email address, telephone number, and postal address.
- Technical Data: IP address, browser type and version, operating system, device identifiers, and access logs.
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
2. Legal Basis for Processing
We process your personal data on the following legal bases under Article 6 GDPR:
- Consent (Art. 6(1)(a)): When you voluntarily submit data via our contact form or subscribe to communications.
- Contractual Necessity (Art. 6(1)(b)): When processing is necessary for the performance of a contract or pre-contractual measures at your request.
- Legitimate Interest (Art. 6(1)(f)): For website security, analytics, and service improvement, balanced against your rights.
3. Purpose of Processing
Your data is processed for the following purposes:
- Responding to your inquiries and providing requested web agency services.
- Managing contractual relationships, project delivery, and invoicing.
- Ensuring website security, fraud prevention, and system integrity.
- Complying with legal obligations under Spanish and EU law.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus 5 years in accordance with Spanish tax and commercial record-keeping obligations.
5. Data Transfers
PolarisVectorm does not transfer your personal data to countries outside the European Economic Area (EEA) unless adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission. Our hosting infrastructure is located within the EU.
6. Your Rights
Under the GDPR and LOPDGDD, you have the following rights:
- Right of Access (Art. 15): Obtain confirmation of whether we process your data and request a copy.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
- Right to Erasure (Art. 17): Request deletion of your data where there is no compelling reason for continued processing.
- Right to Restriction (Art. 18): Request limitation of processing in certain circumstances.
- Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests.
To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. Security Measures
PolarisVectorm implements appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), access controls, regular security assessments, and data minimization practices.
Refund Policy
Effective Date: January 1, 2026
Provider: PolarisVectorm, Calle Acebes 3, 3 A, Madrid, Spain.
PolarisVectorm provides web agency services including web development, SEO optimization, design, and cloud infrastructure. This Refund Policy outlines the conditions under which refunds may be issued for services rendered.
1. Service Commencement
Work commences upon receipt of the initial payment or signed project agreement. By engaging PolarisVectorm services, you acknowledge that work may begin immediately and that digital deliverables may be non-reversible once production has started.
2. Refund Eligibility
- Pre-Production Cancellation: If you cancel before any work has commenced, a full refund of the initial payment will be issued within 14 business days.
- Partial Production: If cancellation occurs after work has begun but before the first milestone delivery, a partial refund of up to 50% of the initial payment may be issued, calculated based on work completed.
- Post-Milestone: No refund is available after delivery of a completed milestone or deliverable, as resources and labor have been fully committed.
3. Non-Refundable Items
- Third-party licenses, domain registrations, and hosting fees paid on your behalf.
- Completed and delivered design mockups, code repositories, or SEO audit reports.
- Consulting sessions that have already been conducted.
4. How to Request a Refund
To request a refund, send an email to [email protected] with your project reference, reason for the refund request, and any supporting documentation. We will review your request and respond within 5 business days.
5. Dispute Resolution
In the event of a dispute regarding refund eligibility, PolarisVectorm commits to good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the competent courts of Madrid, Spain, in accordance with applicable EU consumer protection directives.
Terms of Service
Effective Date: January 1, 2026
Provider: PolarisVectorm, Calle Acebes 3, 3 A, Madrid, Spain.
These Terms of Service ("Terms") govern your use of services provided by PolarisVectorm ("we," "us," or "our"). By engaging our services, you agree to be bound by these Terms. Please read them carefully.
1. Scope of Services
PolarisVectorm provides web agency services including but not limited to: website development, search engine optimization, UI/UX design, e-commerce solutions, cloud infrastructure setup, content creation, performance engineering, and analytics implementation. The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate written agreement or proposal.
2. Project Process & Milestones
- Projects are divided into defined milestones with specific deliverables.
- Client feedback is required at each milestone gate before proceeding.
- Delays in client feedback may extend the project timeline proportionally.
- Scope changes requested after approval of a milestone may incur additional charges.
3. Payment Terms
- Payment is due as specified in the project proposal or invoice.
- Initial deposits are non-refundable once work has commenced (see Refund Policy).
- Late payments may incur a penalty of 1.5% per month on the outstanding balance.
- All prices are quoted in Euros (EUR) and are exclusive of applicable VAT unless otherwise stated.
4. Intellectual Property
Upon full payment, all intellectual property rights for the delivered work product (source code, designs, content) are transferred to the client. PolarisVectorm retains the right to display the work in its portfolio and marketing materials unless explicitly prohibited in writing. Pre-existing frameworks, libraries, and tools used during development remain the property of their respective owners.
5. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. This obligation survives termination of the agreement for a period of 3 years.
6. Limitation of Liability
PolarisVectorm's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages, including loss of revenue, data, or business opportunity.
7. Warranty
PolarisVectorm warrants that all deliverables will conform to the specifications agreed upon in the project proposal. A 30-day post-delivery warranty period is provided for bug fixes related to the agreed scope. Issues arising from third-party services, client modifications, or external factors are excluded from this warranty.
8. Termination
Either party may terminate the agreement with 14 days' written notice. In the event of termination, the client is liable for payment of all work completed up to the termination date. PolarisVectorm will deliver all completed work product upon receipt of outstanding payment.
9. Governing Law
These Terms are governed by the laws of Spain and the European Union. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
10. Amendments
PolarisVectorm reserves the right to amend these Terms at any time. Material changes will be communicated via email to active clients. Continued engagement after notification constitutes acceptance of the amended Terms.